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AWCC opens new customer services center in Parun, Nuristan

Nuristan residents have welcomed the opening of AWCC’s new customer services center and the expansion of telecommunication and internet services in the province

Published

2 years ago

June 12, 2024

Ariana News

Afghan Wireless Communications Company (AWCC) has officially opened a new customer services center in Parun city, the capital of Nuristan province.

AWCC officials said at the launch of the new center that customers experiencing problems with AWCC can now visit the facility for assistance – for both mobile phone and internet services.

Attaullah Sahil, head of AWCC in the eastern zone, said that telecommunication facilities will also now be increased for residents of Parun city.

Local officials, meanwhile, stated that in most areas of Nuristan, people do not have access to telecommunication and internet services and that they are trying to expand such services in the province.

“We are happy that Afghan Wireless opened its customer service office in Paron city,” said Khalid Fateh, the local director of the telecommunication and information department.

“No other network works in Nuristan except Afghan Wireless” – Nuristan resident

“We request that Afghan Wireless activate its sales offices in every district of Nuristan,” Fateh added.

Officials also said that security of telecommunication infrastructure in the province is secure enough for companies to expand their networks.

Nuristan residents have meanwhile welcomed the opening of the AWCC’s new customer services center and the expansion of telecommunication and internet services.

They have however called for the cost of the services to be reduced.

“Many thanks to Afghan Wireless for building this big office,” a resident said.

“No other network works in Nuristan except Afghan Wireless. We want more conveniences,” said another resident.

Making a difference

AWCC was recognised as Afghanistan’s Telecom Company of the Year at the 2024 Asian Telecom Awards earlier this year.

This award reflects the company’s market leadership in Afghanistan, with more than five million subscribers, the country’s largest 4G LTE network and a growing high-speed, nationwide fiber network.

In the last year, AWCC has increased its active customer base by more than 10%, primarily driven by increased data users attracted by the company’s pioneering digital-first products and services, including its innovative ASAN mobile application.

To meet this rapidly growing data demand across the country, AWCC upgraded and expanded its market-leading mobile network by almost 15%, adding nearly 200 sites to reach even more rural and remote regions.

In parallel, the company inaugurated its Kabul-Mazar-Hairaton fiber route, connecting Central Asia to South Asia and placing Afghanistan at the center of the region’s digital connectivity hub.

AWCC also ramped up its efforts to help Afghanistan and its people in the past year by utilizing its technology to deliver critical support to tackle several humanitarian challenges.

The company mobilized swiftly to provide emergency connectivity, financial, logistics and humanitarian assistance following a series of severe earthquakes in Herat, and ongoing communications support for the influx of returnees at Afghanistan’s borders, through the set-up of temporary mobile sites and distribution of free SIM cards.

Asian Telecom Awards honors businesses and initiatives like AWCC that have not only driven progress in the telecom industry but have also ignited transformative shifts that have reshaped the digital landscape.

AWCC launches telecom services in Kunar’s Noor Gul district

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UNAMA calls for greater transparency and accountability in Afghanistan’s security institutions

The report also says fear of reprisals, a lack of trust in authorities and barriers to accessing institutions discourage people from reporting alleged misconduct.

Published

3 hours ago

August 10, 2026

Ariana News

The United Nations Assistance Mission in Afghanistan (UNAMA) has called on the Islamic Emirate of Afghanistan (IEA) to strengthen transparency, oversight and accountability within the country’s security institutions.

In a new 38-page report, UNAMA examines measures taken by the IEA since August 2021 to oversee security institutions and address misconduct by security personnel.

The report says the authorities have taken some steps to promote discipline and oversight, including issuing directives, establishing internal monitoring units and creating new bodies tasked with addressing misconduct by security personnel.

However, UNAMA says these measures have not been accompanied by sufficient public information about complaints, investigations and disciplinary or judicial actions.

The report identifies several bodies responsible for oversight, including the Security and Filtration Commission, the High Directorate of Supervision and Monitoring of Decrees and Edicts, the Ministry of Propagation of Virtue and Prevention of Vice Commission for Hearing Complaints, and the Supreme Court.

“The limited amount of public information on complaints received, investigations conducted, and disciplinary or judicial actions taken by relevant de facto bodies undermine confidence and weaken deterrence,” said Georgette Gagnon, UNAMA’s Deputy Special Representative of the Secretary-General and Officer-in-Charge.

UNAMA documented cases in which IEA authorities arrested and investigated security personnel accused of misconduct and referred some cases to military courts. However, the mission said many complaints reportedly remain unresolved.

The report also says fear of reprisals, a lack of trust in authorities and barriers to accessing institutions discourage people from reporting alleged misconduct. Women, in particular, face additional obstacles because of restrictions affecting their daily lives, UNAMA said.

UNAMA has recommended that the IEA authorities establish and consistently enforce clear rules and codes of conduct for security personnel, in line with international standards. It also called for clearer regulations governing the use of force, arrests, detention, searches and crowd control.

The UN mission further urged the authorities to establish safe, accessible and inclusive complaint mechanisms that allow people to report misconduct without fear of retaliation or discrimination, while protecting victims, witnesses and whistleblowers.

UNAMA also called for regular public reporting on complaints, investigations and disciplinary or judicial measures, as well as stronger systems for collecting and maintaining data on misconduct.

According to the report, greater transparency and consistent accountability could improve professionalism, strengthen public trust in security institutions and contribute to better governance, respect for human rights and Afghanistan’s engagement with the international community.

Latest News

MoU on TAPI gas purchase signed between Afghan Gas and Türkmengaz

Published

4 hours ago

August 10, 2026

Ariana News

The Office of the Deputy Prime Minister for Economic Affairs has announced that a memorandum of understanding (MoU) on the purchase of gas under the TAPI project was signed on Monday in Torghundi, Herat province, between the state-owned Afghan Gas Company and

Turkmenistan’s Türkmengaz Company, in the presence of Mullah Abdul Ghani Baradar, Deputy Prime Minister for Economic Affairs, and Gurbanguly Berdimuhamedov, the National Leader of Turkmenistan.

According to the Deputy Prime Minister’s Office, the MoU will determine the price of gas, the required volume of gas, and the gas distribution process.

Latest News

Baradar discusses TAPI progress with Turkmenistan’s national leader

Published

5 hours ago

August 10, 2026

Ariana News

Mullah Abdul Ghani Baradar, Deputy Prime Minister for Economic Affairs, during his visit to Herat province, met with Turkmenistan’s National Leader, Gurbanguly Berdimuhamedow, in Torghundi on Monday to discuss the latest progress on the TAPI project and future economic cooperation between Afghanistan and Turkmenistan.

According to a statement from the Office of the Deputy Prime Minister for Economic Affairs, Baradar said during the meeting that work on the TAPI project in Herat is progressing well and that the remaining work is expected to be completed within the scheduled timeframe.

Baradar urged the Turkmen side to reach an agreement on the price of gas and called for the gas pricing formula to be adjusted in a way that would prevent sharp fluctuations in European markets from affecting gas prices.

He also proposed that the gas agreement be concluded for a long-term period, with simple terms and a flexible mechanism for reviewing the contract.

Baradar called for Turkmenistan’s cooperation in constructing a gas distribution and consumption network in Herat, establishing a joint technical and legal commission to address the remaining issues related to the TAPI project, and making joint efforts to create more job opportunities for Afghans through the project.

He said the TAPI project has strengthened strategic cooperation between Afghanistan and Turkmenistan and stressed the need for the two sides to work together to expand trade by reopening the Aqina border crossing for oil transit, facilitating Afghan transit goods at the Turkmenbashi port, resolving existing obstacles to the reactivation of the Lapis Lazuli Corridor, and rebuilding and expanding the Herat–Torghundi railway.

Baradar also called on Turkmenistan to support major economic projects in Afghanistan in the electricity and transport sectors.

During the meeting, Gurbanguly Berdimuhamedov said relations between Turkmenistan and Afghanistan have been strengthened on the basis of goodwill and good-neighborly relations, creating opportunities for cooperation in various fields.

Berd Berdimuhamedov added that Turkmenistan is ready to cooperate not only on extending the TAPI pipeline to Herat, but also on constructing a gas distribution network in the province and launching practical work on the TAP project. He said a number of foreign companies have expressed readiness to invest in the TAP project.

He further said Ashgabat is ready to provide all necessary facilities at Turkmenbashi port for Afghan transit and commercial goods.

He also stressed the need for joint efforts to reactivate the Lapis Lazuli Corridor to boost trade between the two countries and the wider region.

He assured the Afghan side that work on projects already launched in Afghanistan’s electricity and railway sectors would be completed on schedule and at an accelerated pace.

At the end of the meeting, the two sides agreed to establish a technical committee led by senior officials to follow up on and implement the TAPI, TAP, fiber-optic and railway projects and ensure that work on these projects progresses more effectively.