Afghan Wireless Communications Company (AWCC) has officially opened a new customer services center in Parun city, the capital of Nuristan province.

AWCC officials said at the launch of the new center that customers experiencing problems with AWCC can now visit the facility for assistance – for both mobile phone and internet services.

Attaullah Sahil, head of AWCC in the eastern zone, said that telecommunication facilities will also now be increased for residents of Parun city.

Local officials, meanwhile, stated that in most areas of Nuristan, people do not have access to telecommunication and internet services and that they are trying to expand such services in the province.

“We are happy that Afghan Wireless opened its customer service office in Paron city,” said Khalid Fateh, the local director of the telecommunication and information department.

“No other network works in Nuristan except Afghan Wireless” – Nuristan resident

“We request that Afghan Wireless activate its sales offices in every district of Nuristan,” Fateh added.

Officials also said that security of telecommunication infrastructure in the province is secure enough for companies to expand their networks.

Nuristan residents have meanwhile welcomed the opening of the AWCC’s new customer services center and the expansion of telecommunication and internet services.

They have however called for the cost of the services to be reduced.

“Many thanks to Afghan Wireless for building this big office,” a resident said.

“No other network works in Nuristan except Afghan Wireless. We want more conveniences,” said another resident.

Making a difference

AWCC was recognised as Afghanistan’s Telecom Company of the Year at the 2024 Asian Telecom Awards earlier this year.

This award reflects the company’s market leadership in Afghanistan, with more than five million subscribers, the country’s largest 4G LTE network and a growing high-speed, nationwide fiber network.

In the last year, AWCC has increased its active customer base by more than 10%, primarily driven by increased data users attracted by the company’s pioneering digital-first products and services, including its innovative ASAN mobile application.

To meet this rapidly growing data demand across the country, AWCC upgraded and expanded its market-leading mobile network by almost 15%, adding nearly 200 sites to reach even more rural and remote regions.

In parallel, the company inaugurated its Kabul-Mazar-Hairaton fiber route, connecting Central Asia to South Asia and placing Afghanistan at the center of the region’s digital connectivity hub.

AWCC also ramped up its efforts to help Afghanistan and its people in the past year by utilizing its technology to deliver critical support to tackle several humanitarian challenges.

The company mobilized swiftly to provide emergency connectivity, financial, logistics and humanitarian assistance following a series of severe earthquakes in Herat, and ongoing communications support for the influx of returnees at Afghanistan’s borders, through the set-up of temporary mobile sites and distribution of free SIM cards.

Asian Telecom Awards honors businesses and initiatives like AWCC that have not only driven progress in the telecom industry but have also ignited transformative shifts that have reshaped the digital landscape.

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