The Australian government has granted 90 visas since the beginning of May to Afghans who worked alongside Australian forces but the interpreters say they have been unable to leave Afghanistan due to COVID-19 restrictions.

The Guardian Australia reported that while officials have offered to help the Afghans get on commercial flights to Australia in the near future, this has not been possible for many.

Speaking from Kabul on Tuesday, one interpreter said that without access to military flights, their situation would not change.

“If they can’t relocate us, what is the point of having a visa?” the man said. He was among 41 interpreters who wrote to the government twice earlier this year pleading for urgent help.

Last month Australia suddenly closed its Kabul embassy, saying it could not guarantee the security of staff in the light of the impending withdrawal of Australian troops by 11 September.

The Guardian reported that on Tuesday another interpreter said his family was awaiting passports, but without access to the embassy and its staff he had no certainty of being able to leave.

Another former translator has been sent into hiding after a letter stamped and signed by the Taliban was taped to his front gate, ABC reported.

Earlier on Tuesday Scott Morrison told reporters the government was “working urgently and steadfastly” to resolve the matter.

“This is not the first time that we have had to support in these circumstances, bringing people to Australia under the appropriate visa arrangements for humanitarian visas that are in place,” the prime minister said.

“We have done this before safely. And we will be able to do it again … We are very aware of it. And we are working urgently and steadfastly and patiently to ensure that we do this in the appropriate way as we have done on earlier occasions. I was the minister responsible at the time last time we were doing this when I was in immigration, so I’m very well aware of the sensitivities and the need to move swiftly.”

In March 2020, Australia closed its borders to non-nationals and non-residents due to the Coronavirus pandemic and has since been allowing only limited international arrivals, mainly citizens returning from abroad.